Frequently Asked Questions
How can we help you?
Account & Billing
You can update your billing details by logging into your account, going to the Billing section, and selecting Edit Payment Method.
Yes, you can upgrade or downgrade your plan at any time from the Subscription Settings in your dashboard. Changes take effect at the next billing cycle.
If your payment fails, you'll receive a notification, and we’ll retry the payment. If it continues to fail, your account may be temporarily suspended until the issue is resolved.
Website Issues
Try clearing your browser cache, disabling browser extensions, or using a different browser. If the issue persists, contact support.
Click on "Forgot Password" on the login page and follow the instructions to reset your password.
Check your spam folder, ensure your email is correct in your account settings, and whitelist our domain.
Have more questions?
Contact us at
PyramidInc.@support.com